Privacy Policy

At Losarea Tours & Safaris, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a safari with us. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect information that is necessary to provide you with the best possible safari experience. This includes:

• Personal Identification Information: Name, email address, phone number, nationality, date of birth, and passport details (required for park entry fees and flight bookings).
• Booking Details: Information about your tour preferences, special dietary requirements, medical conditions (for fitness assessment on treks), and flight schedules.
• Payment Information: While we do not store credit card details directly, we collect transaction records to confirm payments for your booking.
• Technical Data: IP address, browser type, and operating system when you visit our website (collected via cookies for analytics).

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and confirm your safari bookings, accommodation, and flights.
• To obtain necessary permits from Tanzania National Parks (TANAPA), Ngorongoro Conservation Area Authority (NCAA), and other wildlife management bodies.
• To communicate with you regarding your itinerary, updates, or changes to your trip.
• To provide customer support and respond to your inquiries.
• To improve our website and services based on user feedback and analytics.
• To send promotional emails or newsletters, only if you have opted in to receive them. You can unsubscribe at any time.

3. Sharing Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your data with trusted third parties solely for operational purposes:

• Service Providers: Hotels, lodges, airlines, and local transfer companies to fulfil your travel arrangements.
• Government Authorities: Immigration departments and park authorities for visa processing, park entry, and climbing permits as required by Tanzanian law.
• Legal Requirements: If required by law or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to ensure secure data transmission.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies through your browser settings.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal data, subject to legal retention requirements (e.g., tax and accounting laws).
• Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to other websites. Please note that we have no control over these external sites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

Losarea Tours & Safaris
Mosque St, Makongoro Road
Arusha, Tanzania
Email: losareatours@gmail.com
Phone: +255 694 45 8472